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Support and common questions

You can read these steps without signing in. Before repeating a payment, opening or withdrawal request, check whether the previous operation completed.

A payment or balance has not updated

Check Payment history in your profile and the payment provider receipt. Closing a payment window does not confirm payment. Keep the payment reference and amount; if the status is unclear, avoid repeating the payment until it has been checked.

Trouble signing in

Use the Google or Steam sign-in link on ONESTAND and check which Google or Steam account you are using. ONESTAND does not receive your Google or Steam password. If you cannot access your Google or Steam account, use Google or Steam account recovery. For an issue on ONESTAND, describe what happened and include the visible error.

Contact ONESTAND support

To use support chat, sign in and select Support in the header. If the chat is temporarily unavailable, try again later.

Include your ONESTAND user ID, date, payment or withdrawal reference and a description of the issue. Never share passwords, session cookies or complete payment-card details.

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